Our contact details 

Name:  Jackie Daley and Marina Halili

Address: Solar House, 282 Chase Road, London UK, N14 6NZ

E-mail: info@flowwithstories.com

 

The type of personal information we collect 

We are committed to safeguarding the privacy of our website visitors and customers and service users. We currently collect and process the following information so that we can send you emails and communicate with you.

• Name and contact details, email addresses, customer financial information, home address, IP address, website user stats

           

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the following reasons:

• Getting in touch with you. The information may include your name, email address, telephone number or mobile number.

• For social media purposes if you log onto our website we will obtain elements of the contact data from the social media account provider.

• Transactions including purchasing of goods and/or services that you enter with us and/or through our website.

• Survey responses.

• IP address

• Photographs, videos or audio recordings

 

You are under no statutory or contractual obligation to provide us with your personal information. However, we require at least the above information so that we are able to carry out our service with you as a customer in an effective and efficient manner.

We have reviewed the purposes for our processing activities and selected the most appropriate lawful basis for each activity. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

1. Your consent. We have asked for your permission to use your personal data and you have agreed.  

2. Our legitimate interests. To grow our business.

You are able to remove your consent at any time. You can do this by contacting us at Flow with Stories- info@flowwithstories.com

We will not store, process, or transfer your data to third parties unless we have an appropriate lawful reason to do so.

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How we store your personal information 

Your information is securely stored on Flow with Stories website. 

We keep your data for as long as necessary to fulfil the purposes we collected it for. After this period, we will then securely delete your information.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@flowwithstories.com  if you wish to make a request.         

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@flowwithstories.com 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Date:8th May 2021

(we will review the Privacy Policy annually)

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Cookies Policy

 

How do we use cookies?

A cookie is a small file of letters and numbers that we store on your internet browser. The files are completely harmless and are used with your consent to distinguish you from other users on our website. This helps us to provide you with a good experience whilst browsing our website. It also allows us to improve our site. 

 

We use the following types of cookies on Flow With Stories website.

Strictly necessary cookies

These cookies are required for our website to operate. They include cookies that allow you to log on to secure areas of our website such as the shop.

Performance cookies

These collect anonymous information about how the visitors use our site and allow us to improve our performance over time.

 

Learn more about cookies

Information Commissioner’s Office  (ICO) website

Guidance on the new cookies regulation, ICO (PDF  442KB)